Prepare Your Team to Bounce Back

UPDATED 5/13/20

To help your team prepare to bounce back from COVID-19, we're posting practical tips you can share with business partners and team members. We don't know when the crisis will end, but we're committed to helping you manage through it and come out of it better prepared to serve your patients.

Prepare your team today to help your practice bounce back tomorrow.

Bounce Back Tip #6: Reach Out for Recare

The COVID-19 pandemic changed life for you and your patients. When you resume routine practice operations, you may need to help your patients resume their recare routine. With Dentrix Ascend, you can send custom recare invitations to your patients. Share these tips with your team and help them prepare your practice to bounce back from COVID-19.

How to Send Text and Email Invitations to Patients

Customizing Appointment Communications

Revisiting Patient Communications tour

Bounce Back Bonus: Webinars

If you missed any of our bounce back webinars, we have on-demand recordings available for you. Click the links below to view them.

Preparing for Post-COVID Treatment Triage

5 Ways to Prep Your Schedule for Patients

Online Booking in Dentrix Ascend

Bounce Back Tip #5: Offer Online Booking

When you re-open your practice, you’ll want to make it easy for patients to schedule. They’ve already been waiting for months. Once you re-open, why make them wait a minute longer than necessary to book an appointment?

With online booking in Dentrix Ascend, you can provide busy patients the option to book appointments 24/7. And, best of all, you can control the blocks of time, types of appointments, and providers available for booking.

Share these tips with your team and help them prepare your practice to bounce back from COVID-19.

Online Booking from the Patient’s Perspective

Online Booking Overview and Workflow

Customizing Appointment Reasons for Online Booking

Setting Up Available Hours for Online Booking

Adjusting Online Booking to Align with New Office Hours

Bounce Back Tip #4: 5 Ways to Prep Your Schedule for Patients

You care about your patients. Some of them are your close friends. Some even feel like family. We go out of our way for the people we care about. When you open your doors and begin seeing patients again, you may need to go out of your way for them.

For example, you may need to open earlier, stay open later, or see patients on weekends. You may want to reserve an operatory or blocks of time for patients who have a higher risk of becoming ill. And you may need to add time between appointments for extra sterilization measures to help keep your patients safe.

Dentrix Ascend makes it easy to adjust your practice and provider schedules. Share these tips with your team and help them prepare your practice to bounce back from COVID-19.

Changing Location Hours

Managing Working Hours for Providers

Setting the Default Appointment Length

Adding Time Blocks for a Scheduling Template

Adjusting Online Booking to Align with New Office Hours

Bounce Back Tip #3: Prepare for Treatment Triage

When you open your doors and begin seeing patients again, you’re going to have a backlog of patient care. You’ll need way to prioritize patient needs before you start scheduling. Dentrix Ascend includes tools to help you identify patients with urgent treatment plans, patients who are overdue for periodontal treatment, and patients who were seen for emergency procedures and need follow-up. Share these tips with your team and help them prepare your practice to bounce back from COVID-19.

7 Options for Building a Patient List in Dentrix Ascend

Bounce Back Tip #2: Don't Leave Insurance Money on the Table

Sustaining your business operations requires income. Even if you aren’t treating or billing patients right now, you can still capture some income by conducting an audit of your insurance billing records and following up on open claims. Share these tips with your team to help sustain your practice while you prepare to bounce back from COVID-19.

Running an Outstanding Claims Report

Processing Unattached Procedures

Submitting Unsent Insurance Claims

Resolving and Resubmitting Insurance Claims

Bounce Back Bonus: Dentrix Ascend Training for Your Team

To help your team develop the skills they’ll need to help your practice bounce back, send them to the Dentrix Ascend Resource Center where they can take the Financial Essentials online course.

Bounce Back Tip #1: Explore Sources of Financial Relief

Securing financial relief for your practice may be essential to help you support your team and eventually bounce back from COVID-19. The Federal Government passed the CARES Act legislation on March 27, 2020, allocating $349 billion to the Small Business Administration to guarantee loans to small businesses, including dental practices. Share and discuss these resources with your team to learn more about sources of financial relief for your practice.

Federal CARES Act Overview and Key Provisions

Coronavirus (COVID-19) Small Business Guidance & Loan Resources

Coronavirus Federal Tax Relief

Henry Schein Financial Services Programs

Financial Survival for Dental Practices During COVID-19

For more tips, please visit our COVID-19 Resources.