SOPRO has released a new version of the docking station that is white/ivory in color. It uses a different version imaging driver. The black or metallic docking stations should work correctly with the acquisition agent. The office will want to contact Acteon to see if they can get an older version of the dock that uses the eMPIA driver.
Go into device manager and look for Sopro cameras under imaging devices and update to use the eMPIA 2820 driver instead and it may restore the video feed.
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