Insurance co has Emdeon Payor ID but not in Ascend

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    Kenneth Rhodes

    If the Insurance Company is, in fact, not in the Dentrix Ascend Database, you can still set that insurance company of as a carrier in Dentrix Ascend. The carrier will be assigned a generic payor ID of 06126. You can then submit claims to this Insurance Company along with your other claims. We will then print and mail these claims. One thing that should be remembered with the 06126 payor ID is that attachments cannot be sent with these claims. 

    Before deciding that an insurance company is not in the Dentrix Ascend Database, I would recommend using the Dentrix Payor Search Tool. You can find this tool at the link below:

    http://www.dentrix.com/products/eservices/eclaims/payor-search.aspx

    With this tool, you can search by payor ID to find out it that payor ID is in the database. If it is, there will be a list of carriers that you can then try in Dentrix Ascend to find the proper payor ID. The reason for this is that the payor ID database for Dentrix Ascend does not allow the use of multiple aliases for each payor ID. If, after using he Payor Search Tool, you are not able to find the insurance company that you are looking for, please contact Dentrix Ascend Support through chat, email, or phone for assistance. 

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