Treatment planner write off is writing off the entire treatment plan case total

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    Kenneth Rhodes

    The most likely cause for the write off amount to equal the treatment plan total would be due to a problem with the fee schedule that is attached to the patient's insurance plan. If there are $0.00 fees in the insurance fee schedule for the procedures on the treatment planner, then the contracted fee is $0.00. If the Dr. is marked as "Contracted with" in his user account, then the entire office fee will show as a write off.

    To correct this, make sure that the correct fee schedule is attached to the patient's insurance plan and that the fee schedule has the correct contracted fees for the procedures.

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