Secondary claim rejected when sent electronically for missing CAS/COB information

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    GW - Technical Writer

    This is the response from the insurance carrier indicating that the AMT*D line (primary payment) Does not match the total of the amounts in the CAS segment. These claim adjustments are part of the HIPAA 5010. Currently, the office needs to arrange an alternative means of submission. In cases of BCBS payors, this will be through the availity portal or through an alternately established means, such as a fax. We do not directly interface with the carriers.

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