Payment applied incorrectly is affecting collections

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    GW - Technical Writer

    You can post adjustments in the ledger to shift the collection balance:

    1. Under the first provider (where the payment has already been applied) post a collection type charge adjustment. Apply a production type credit adjustment to that charge. 

    2. Under the second provider, post a production type charge adjustment and a collection type credit adjustment.

    This will result in the first provider's collection being decreased by the amount of the charge adjustment and the second provider's collection being increased by the amount of the credit adjustment.

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