Adding a plan

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Angela Cancado

May 30, 2017 14:50

I am trying to add a new plan for a patient but because their coverage date started on 4/01/2017 it is not letting me add the plan to the patient's file. 

What do I have to change to fix that?

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• Official comment

  

  Jennifer D May 30, 2017 14:54

  In most cases if you cannot add a plan it is either because there is already a plan of the same type or during the same time frame.  I would recommend that you make sure that the "Show Expired Plans" button is switched to on.  If you do not see over lapping plans or need further assistance please give us a call at 855-232-9493 Option 2 and we can help you figure out what is causing the issue. 

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