We have had MANY phone calls from patients stating they have received communications saying they are due for recare. The problem is they are not. The only recare I have set as primary recare is for Prophy and Perio Maintenance. And my first communication is set to go out 60 days prior to being due. Here is a specific example. Patient is scheduled for all recares except for an FMX(not set as primary recare) which is due 3/11/2019 (2 years from now!) She received an email that said she is quote "due for a dental visit on monday, march 11" If you look at the calendar this year, march 11 is a saturday. But in 2019 when she is due, March 11 is a Monday. Is anyone else having the same problem? All the settings are correct on my end.
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