Your Dentrix Ascend is now updated to our Release 379. As you likely have seen our banner alerts in power reporting informing you of issues with production and collection, here are additional details regarding our efforts to provide you with accurate reports.
Recommended: Provider AR Totals Report
The Provider A/R Totals report is currently the recommended option for doing month-end reports and running provider compensation reports. You can find gross and net production as well as gross and net collection using this report.
Not Recommended: Power Reporting Financial Reports
We are working on these reports. We ask that you do NOT use Power Reporting financial reports at this time. In some cases, the Power Reporting financial reports have been duplicating some entries and omitting others. Financial reports include production, collection, adjustments, for example. Our non-financial power reports can be used - this references patient list or schedule report. To find new patient count for now, use the day sheet.
To clarify, the Financial reports (highlighted below) are the ones that we do not recommend using. The rest of power reports can be used.
The April 2021 release transformed Ascend to meet stringent financial auditing requirements by providing for higher visibility into patient ledgers for any changed/deleted transactions and maintaining past period reporting. However, these patient ledger and reporting changes rippled throughout the entire program, including our reports. While our patient ledger data has remained accurate, we identified specific items in our reports that needed updating after our release. We acknowledge the impact this causes you and are actively working to improve the functionality.
At this time, we recommend using the Provider AR Totals report for your financial reports. This is the best report for providers and per location financial data. If you need assistance with using this report or need additional detail to pay your providers, please reach out to support at 855.232.9493 option 2.
We are working to improve the power reporting financial reports - this is the highest priority for our Dentrix Ascend reporting team. We will let you know when they are updated as soon as possible. If you are affected by these reporting issues, we sincerely apologize for the inconvenience this has caused.