As part of the process for setting up the electronic prescribing of controlled substances (EPCS) for your user account, after you have completed the identity verification form, you have received a reference number from Experian, and a support technician has enabled two-factor authentication for your user account, you must set up two-factor authentication.
Note: Before you can set up two-factor authentication, you must email Support at firstname.lastname@example.org to have a technician enable two-factor authentication for your user account, and you must have a reference number from Experian.
Important notice concerning the compatibility of the DUO Mobile app on certain mobile devices:
On 12/1/2020, the DUO Mobile app will no longer be supported on iOS 11 or Android 7 or older. The app will continue to operate but will no longer receive regular updates.
If your providers currently use a mobile device that supports iOS 12 or Android 8 or newer, the app will continue to be supported. Henry Schein One recommends that your providers check their devices and update them as needed.
Effective December 1, 2020, Duo Security will end support of our Duo Mobile application for iOS 11 and Android 7.
This end of support milestone means that:
Duo teams will no longer be able to troubleshoot issues with Duo Mobile on iOS 11 or Android 7 or older.
Duo Push will continue to work on already-installed versions of Duo Mobile on iOS 11 or Android 7, and users will continue to be able to authenticate.
Duo Mobile-generated passcodes will also continue to work on already-installed versions of the app, and users will continue to be able to authenticate.
SMS-delivered passcodes and phone callback authentication are not affected by this change. These methods do not rely on Duo Mobile.
Duo Mobile will continue to be fully supported on iOS 12 or Android 8 or newer.
Focusing our engineering efforts on newer operating systems allows us to continue building helpful and secure features. We recommend that users upgrade to the latest iOS or Android version to receive these benefits.
Beginning February 1, 2021, devices running iOS 11 or Android 7 or older will no longer be able to install Duo Mobile from the Apple App Store or the Google Play Store. Users who have already downloaded the app on iOS 11 or Android 7 or older devices will continue to be able to authenticate using the app.
To set up two-factor authentication for EPCS
On the User menu, click (or tap) Electronic Prescriptions.
The Electronic Prescriptions Notifications page opens. If the Alert icon (exclamation point) appears next to your name, you can begin setting up two-factor authentication.
Click (or tap) the Alert icon .
The Alerts dialog box appears.
Click (or tap) the Please click here to Activate TFA Authentication for Controlled Substances link.
The DUO Mobile Activation - Step 1 dialog box appears.
Enter your mobile phone number, and select the check box.
Click (or tap) Send Me DUO Activation Texts.
The DUO Mobile Activation - Step 2 dialog box appears, and you receive two text messages regarding DUO Mobile.
Tap the link in the first message to install the DUO Mobile app.
Tap the link in the second message to authorize DoseSpot for use with the DUO Mobile app.
Return to the DUO Mobile Activation - Step 2 dialog box.
Set up the following options:
Reference Number - Enter the reference number that you received from Experian after completing the identity verification form.
TFA Code - Enter a one-time code that you generate using the DUO Mobile app.
PIN - Enter the PIN that you set up on the last step of the identity verification form.
Click (or tap) Save.