Dentrix Ascend Pay overview

With Dentrix Ascend Pay, you can process credit card payments in Dentrix Ascend, and patients can make payments online. The credit card processing features of Dentrix Ascend Pay are available as part of your Dentrix Ascend subscription. Worldpay is the third-party provider of the credit card transaction service.

Getting Started Guide

For information about purchasing, configuring, and using Dentrix Ascend Pay, refer to the Dentrix Ascend Pay Getting Started Guide.

Prerequisites

Before you can set up or use Dentrix Ascend Pay, you must have the following:

• Worldpay merchant accounts - You should have one merchant account per location in your organization. To register for merchant accounts, contact Worldpay (https://www.worldpay.com).

  Tip: For help creating your Worldpay merchant accounts, you can contact Colton Sermersheim, a Henry Schein One product sales specialist, at Colton.Sermersheim@henryschein.com.

• Compatible credit card readers - Purchase credit card readers from Worldpay or Henry Schein One. Dentrix Ascend Pay supports the following payment devices:

  • Ingenico iSMP4

  • Ingenico iPP 320

  • Ingenico iSC Touch 250

  • Verifone MX 915

Setup

The following topics explain how to set up Dentrix Ascend Pay:

• Connecting payment devices

• Configuring credit card options

• Renaming credit card lanes

• Deleting credit card lanes

• Renaming Worldpay accounts

• Deleting Worldpay accounts

Usage

The following topics explain how to process payments with Dentrix Ascend Pay:

• Posting credit card payments

• Viewing electronic statements and making payments online

• Viewing credit card payments

• Applying online payments to charges

• Reprinting credit card receipts

• Voiding credit card payments

• Refunding credit card payments

• Viewing credit card transaction reports

• Viewing and printing the Integrated Payments Report