Reprinting credit card receipts

You can reprint a receipt for a credit card payment (in-office or online) that was posted using Dentrix Ascend Pay. You can also reprint a receipt for a voided or refunded amount that corresponds to the payment.

To reprint a receipt

1. Do one of the following:

   • On the Online Payments tab of a location's Inbox page, click (or tap) an online payment.

     

   • On a patient's Ledger page, click (or tap) a credit card payment.

     

   The Edit Payment dialog box (or View Payment dialog box) appears.

   

2. Click (or tap) Print Receipt.

   The receipt appears in a new browser tab or window so you can print it or download it as a .pdf file.

3. If the credit card payment has been voided or refunded, to view the offsetting charge adjustment that corresponds to this payment and print a receipt for the voided or refunded amount, click (or tap) the See details here link (in the lower-right corner under the text "This transaction has been voided" or "This transaction has been refunded").

   

   Note: You can also access the void or refund transaction by clicking (or tapping) the corresponding "Credit Card Void" or "Credit Card Refund" adjustment on the patient's ledger.

   The Edit Charge Adjustment dialog box appears.

   

   Note: You can click (or tap) the See related credit card payment details link to return to the corresponding payment details.

4. Click (or tap) Print Receipt.

   The receipt appears in a new browser tab or window so you can print it or download it as a .pdf file.