When you are able to get back online after being offline, you can synchronize offline images (images that have been acquired while using the offline mode) with your online database. When you attempt to acquire images with Dentrix Ascend Imaging online (from Dentrix Ascend), if any offline images exist on the computer that you are using, a message appears and asks if you want to synchronize the offline images now or to be reminded to synchronize them later.
Note: If any offline images have been acquired for a new patient, before you can synchronize those images with your online database, you must create a patient record in Dentrix Ascend; there is not an option to create a patient record during the synchronization process.
To synchronize offline images
Close all Chrome browser windows.
Important: Before attempting to synchronize offline images with online patient records, close all Chrome browser windows. You cannot synchronize offline images if the offline mode of Dentrix Ascend Imaging is open in any Chrome browser window.
Open Dentrix Ascend in a new browser window. In a patient's clinical record, from the Imaging tab menu, click (or tap) Acquire Images.
If any offline images exist on the computer that you are using, the Sync Offline Procedures message box appears.
Note: To postpone the synchronization for a later date, click (or tap) Remind Me Later. Dentrix Ascend Imaging will not prompt you again today to synchronize offline images from this computer.
Click (or tap) Synchronize Procedures.
The Imaging Data Synchronization dialog box appears and lists the patients who have offline images on this computer.
Select a patient.
Note: You can synchronize only one patient's record at a time.
Click (or tap) Next.
The Patient Match tab is selected, and one of the following occurs:
If a matching patient (a patient with the same first name, last name, and date of birth) is found in your online database, that patient's name and birth date appear.
If a matching patient is not found, the Search existing patient/household box is available.
Do one of the following:
If the Potential patient match is correct, skip to step 8.
If the Potential patient match is not correct, click (or tap) the Edit button , and then proceed to the next step.
If there is not a Potential patient match, proceed to the next step.
Click (or tap) in the Search existing patient/household box to search for and select the correct patient.
Click (or tap) Next.
The Imaging Options tab is selected. Under Offline Imaging Procedures, a list of the patient's imaging procedures appears. The first imaging procedure is selected by default.
To postpone the synchronization for later, click (or tap) Remind Me Later.
To go back and change the patient, click (or tap) Back.
For the selected imaging procedure, set up the following options:
Apply charges - To post the fee for the selected procedure, select the check box. To post a zero amount for the procedure, clear the check box.
Bill to insurance - To bill the patient's insurance carrier for the procedure, select the check box. To not bill the patient's insurance carrier, clear the check box.
Select provider - Select the provider who you want to associate with the procedure. Only providers who have access to the current location are available.
If there are multiple imaging procedures, do one of the following:
To assign the selected billing options and provider to all the procedures that are listed, click Apply Selected Options to All Procedures.
To assign billing options and a provider for each procedure separately, select the next procedure, and then repeat step 9. Repeat this process until you have selected billing options and a provider for all the procedures that are listed.
Click (or tap) Next to begin synchronizing images.
If the synchronization is successful, a green check mark symbol appears next to each imaging procedure.
If an imaging procedure fails to be synchronized, a red error symbol and message appear. Click (or tap) Sync the Procedure Again next to that procedure to try synchronizing it again.
If an imaging procedure fails to be synchronized a second time, either click (or tap) Sync the Procedure Again to try synchronizing it again, or click (or tap) Hide Procedure to move the corresponding images to a recovery folder on this computer (you will not be prompted to synchronize the hidden procedure again, but you can recover the images by attaching them to a patient record later on).
Do one of the following:
To synchronize another patient's offline images, click Sync Another Patient. You are returned to the list of patients who still have offline images to synchronize. Repeat steps 4-11.
If you have finished synchronizing all the patients, or if you have not, and want to begin acquiring images for the selected online patient (from step 2), click (or tap) Finish & Proceed to proceed to the acquisition options.
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