Email and text reminders can help reduce no-shows and last-minute cancellations. Reducing no-shows is a key factor leading to higher patient retention. In order to send reminders, you need patient email addresses and mobile numbers. Dentrix Ascend’s appointment workflow uses the built-in routing panel to guide team members through patient visits, reminding them to obtain missing contact information before patients leave your office.
Watch this video to learn how using Dentrix Ascend’s appointment workflow can help improve patient retention. (Duration: 1:39)
- To learn more, watch Collecting Missing Contact Information.