Automated appointment reminders are the most efficient way to reduce patient no-shows and retain patients. These reminders are sent using the email addresses and/or mobile phone numbers that you collect from your patients; however, if you haven’t collected this information, there's no way for Dentrix Ascend to send reminders automatically. Fortunately, Dentrix Ascend will remind you when you're missing this crucial patient contact information.
Watch this video to learn how to collect missing contact information from your patients. (Duration: 1:24)
- Reminders to collect email addresses and phone numbers appear only if the information is missing from the primary contact’s Patient Information (Dentrix Ascend cannot know whether information is outdated.)
- For more information, watch Using the Routing Panel for Patient Check In in the Resource Center.