Concurrent users are users who are logged in to Dentrix Ascend at the same time. You can quickly view the number of concurrent users that is allowed by your Dentrix Ascend subscription and the number of concurrent users during the current month.
To view concurrent users
On the Settings menu, under Location, click (or tap) User Accounts.
The User Accounts page opens.
The following information is available:
Concurrent user licenses - The maximum number of concurrent users that is allowed, which is the number of licenses that were purchased with your subscription to Dentrix Ascend.
Concurrent users this month - The greatest number of users who were logged in to Dentrix Ascend at any time during the current month.
If you ever exceed your allowed number of concurrent users during a given month, a warning symbol appears. Click (or tap) the symbol to view a list of users who were logged in to Dentrix Ascend at the same time during peak usage (when the most users were logged in at the same time).
Note: Email messages regarding user overages will be sent to people with user accounts that have the security right to create users enabled.