In an ideal world every patient would show up right on time for his or her appointment and you would never have to reschedule them. Unfortunately we don’t live in an ideal world; however, Dentrix Ascend has a built-in process for working with broken or no show appointments.
Watch this video to learn how to break, cancel or delete an appointment. (Duration: 2:11)
- Deleted appointments are removed and cannot be rescheduled; however, they are tracked on the audit log.
- When a patient breaks an appointment the amount of time they gave notice is tracked from inside the patient’s appointment widget (located on the patient overview). For example if a patient gave 8 hours' notice when they cancelled, it would indicate 8 hours on the missed appointments tab.
- All broken and no show appointments that are not immediately rescheduled are displayed in the Fill Openings list under the Actions menu.
- To learn more, read Deleting appointments in the knowledgebase.