Acquiring images



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    GW - Technical Writer

    In order to locate images that did not upload to Ascend you will need to follow the exact same process for acquiring the images, but instead of using a device for the Acquisition Method you will choose Import From File.


    The path to the recovery files for the various operating systems are as follows:

    • 32-bit Windows: C:\Program Files\Acquisition Agent\Recovery
    • 64-bit Windows: C:\Program Files (x86)\Acquisition Agent\Recovery
    • Mac: Right-click the Acquisition Agent, and select Show Package Contents. Navigate to Contents/MonoBundle/Recovery


    If you need further assistance uploading these files please give us a call at 855-232-9493 #2

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