Where to go for help

You can find answers and participate in the development of Dentrix Ascend by reading knowledgebase articles, taking online courses, using the community forums, requesting support, and requesting new features.

Note: To take advantage of all the features of the Dentrix Ascend Resource Center, you must create a Resource Center user account (separate from your Dentrix Ascend user account).

Use the following guidelines to determine where to go in the Dentrix Ascend Resource Center:

• If you receive an error message or something is preventing you from your work in Dentrix Ascend, contact Support. On the Help menu , click (or tap) Contact Support.

  

• If you want to search the knowledgebase and video learning content, on the Help menu , click (or tap) Search Help. If you want to learn about common tasks in Dentrix Ascend, on the Help menu , click (or tap) Common Workflows. If you want to open the landing page of the resource center to browse and search all the available content, click (or tap) Resource Center.

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• If you are unable to find your answer in the knowledgebase, visit the community forums, or contact Support. On the Help menu , click (or tap) either Community Forums to visit the forums or Contact Support to open a support ticket.

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• If you want to request a change in how Dentrix Ascend functions or to suggest a new feature, visit the idea portal. On the Help menu , click (or tap) Request a Feature.

  

  Check to see if other offices or Support have already made the suggestion that you want to make, and then do one of the following:

  • If the suggestion is there, add your vote to it. Votes help us prioritize which features and changes you and others want to see. You can also add comments to describe more about how you want to see something done and how it will benefit your office.

  • If your idea has not already been suggested, post a feature request. New ideas and comments are monitored, and some of the great features of Dentrix Ascend have come from offices.