New-user orientation video GW - Technical Writer Updated November 25, 2018 03:59 Follow Unable to load video Related articles Common workflows List of topics for new users New-User Resources System requirements Accessing Patient Records Comments 7 comments Sort by Date Votes Ann Dimick September 04, 2013 17:57 why does it voice over double? makes it very hard to listen to the video Ann Dimick 0 Permalink GW - Technical Writer September 04, 2013 21:33 Make sure you are using a Chrome or Safari browser. Do not use Internet Explorer. Firefox might work, but no testing has been done with Firefox, Opera, or any other browser. This is because Dentrix Ascend is currently only supported on Chrome or Safari. 0 Permalink Noeleen Ashton February 24, 2014 17:20 Gentry We tried to view this video, but it didn't load on my screen. Can you assist? 0 Permalink GW - Technical Writer February 24, 2014 17:39 I am looking into this problem. I'll let you know when it's fixed. So far it looks like it is a security issue -- trying to load insecure content from within a secure page -- but our knowledgebase doesn't allow hosting of video, so it looks like I'll have to figure out a different solution. I'll keep trying to fix it. 0 Permalink GW - Technical Writer February 24, 2014 18:49 The video is now hosted on YouTube as well, so I changed this Help topic to point to that video. Also, this video should now work in any browser supported by YouTube. 0 Permalink Dr. Kevin Fatland October 26, 2016 20:17 I am not getting any of your video links to show. Using Chrome. I don't even see an error message. Straight to "was this article helpful?" 0 Permalink GW - Technical Writer October 26, 2016 20:35 (Edited October 26, 2016 21:03) Already working on it. Should have it fixed soon. UPDATE: Should be working now. 0 Permalink Please sign in to leave a comment.