New-user orientation video

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7 comments

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    Ann Dimick

    why does it voice over double? makes it very hard to listen to the video

    Ann Dimick

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    GW - Technical Writer

    Make sure you are using a Chrome or Safari browser. Do not use Internet Explorer. Firefox might work, but no testing has been done with Firefox, Opera, or any other browser. This is because Dentrix Ascend is currently only supported on Chrome or Safari.

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    Noeleen Ashton

    Gentry We tried to view this video, but it didn't load on my screen. Can you assist?

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    GW - Technical Writer

    I am looking into this problem. I'll let you know when it's fixed. So far it looks like it is a security issue -- trying to load insecure content from within a secure page -- but our knowledgebase doesn't allow hosting of video, so it looks like I'll have to figure out a different solution. I'll keep trying to fix it.

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    GW - Technical Writer

    The video is now hosted on YouTube as well, so I changed this Help topic to point to that video. Also, this video should now work in any browser supported by YouTube.

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    Dr. Kevin Fatland

    I am not getting any of your video links to show.  Using Chrome.  I don't even see an error message.

    Straight to "was this article helpful?"

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    GW - Technical Writer (Edited )

    Already working on it. Should have it fixed soon.

    UPDATE: Should be working now.

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