You can turn an appointment communication (an email message and a text message that get sent to patients automatically regarding their appointments) on or off as needed.
To inactivate or reactivate an appointment communication
How to get there
If you are not already viewing the correct location, select it on the Location menu.
On the Settings menu, under Patient Care, click (or tap) Patient Communications.
The Patient Communications page opens.
On the Appointment tab of a location's Patient Communications page, click (or tap) a communication.
Samples of the corresponding email message and text message appear, and the options for the communication become available.
Appt confirmed (default)
Appt scheduled
Appt confirmed
Appt start (without ability to confirm)
Appt start (with ability to confirm)
Appt broken
Appt no show
Appt completed
Change the communication's Active setting:
On - The corresponding email or text message will be sent to patients as applicable.
Notes:
When you turn on a communication, a message appears and explains that written consent from patients is not required for you to send them text messages. After you read the message, click Close.
If a patient requests not to receive automated text messages, you can turn them off for that patient, or the patient can text STOP to 45827 from the mobile phone that is designated as the phone that receives automated text messages for the patient.
If you also have a custom "Appt confirmed" communication and are turning on the custom one or the default one, we recommend that, whichever one you turn on, you turn off the other if you don't want your patients to get two messages for confirming their appointments.
Off - The corresponding email or text message will not be sent to any patients.
Comments
2 comments
Don't be worried about your whole patient list getting a "Welcome" text message as soon as you enable an appointment communication. Patients will only receive the "Welcome" message in two instances:
Why does the Text message (when appt is scheduled) not show the date and time of the appointment?
The fact that it doesn't show the date and time, makes this feature completely useless.
I hope that this feature is being worked on.
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