You can unlock an individual transaction that has become locked based on your organization's transaction lock setting or because it is attached to an unpaid insurance claim, so you can edit it. You can unlock only procedures and payments not adjustments.
To unlock a transaction
How to get there
If the correct patient is not already selected, use the Patient Search box to access the patient's record.
Note: You can include inactive patients in the search results by setting the Include inactive patients switch to On.
Do one of the following:
On the Patient menu, under Financial, click (or tap) Ledger.
The patient's Ledger page opens.
Open a patient's Ledger page.
Select a procedure or a payment.
Either the View Procedure or the View Payment dialog box appears.
Click (or tap) the Unlock icon.
In the Authorized user and Password boxes, enter your credentials if you have security rights to unlock transactions, or have the person who has sufficient security rights enter his or her credentials.
Note: To unlock the transaction, the specified user must have the "Review Ledger Options" and "Manage Ledger Options" security rights.
Select the length of time that you want this transaction to remain unlocked.
Click (or tap) Unlock.