Adding attachments to claims

You can attach the following to an unpaid claim: a patient's images from Dentrix Ascend Imaging, images from a patient's document manager, and a patient's perio exam.

Notes:

• For information about adding attachments to rejected claims, see the topic about resubmitting rejected claims.

• You can attach images from a patient's document manager only if those images are .jpg/.jpeg files. You can attach only one perio exam to any given claim, but you can attach a perio exam to multiple claims.

• You can have up to a total of 10 attachments per claim.

To add an attachment to a claim

1. Open one of the following pages:

   • The Unsent Claims page.

     

   • The Sent Claims page.

     

   • A patient's Insurance Claims page.

     

   • A patient's Ledger page.

     

2. Click (or tap) a claim.

   The Claim Detail dialog box appears.

   Unsent Claim

   

   Queued, Sent, or Printed Claim

   

3. Click (or tap) the Attachments tab.

   The options for adding attachments become available.

   

   Note: To reduce delays or non-payments from insurance carriers, Dentrix Ascend alerts you when, according to NEA guidelines, supporting documentation is recommended for any procedures on a claim. An orange warning icon and a message with the applicable procedures and recommended attachment types appear when claim attachments are recommended. For a secondary (or tertiary or quaternary) insurance claim, a warning message includes a recommendation to attach the EOBs from the corresponding primary (and/or secondary and/or tertiary) claims before submitting the secondary (or tertiary or quaternary) claim.

   

   You can ignore a warning and submit the claim without the recommended attachments.

   Important: Ignore an attachment recommendation only if you are certain that the payer does not require supporting documentation for the procedure.

4. Do any of the following:

   • Add the patient's images from Dentrix Ascend Imaging.

     Do the following:

     1. Click (or tap) Add Image.

        The Add from Imaging dialog box appears.

        

     2. Click (or tap) a procedure with the correct date of service to view the corresponding images. Select the check box next to the procedure name to attach all the images in that section to the claim, or individually select the check boxes of images that you want to attach to the claim. Repeat this process as needed.

     3. Click (or tap) Add.

   • Add images from the patient's document manager.

     Do the following:

     1. Click (or tap) Add From Document Manager. This button is available only if the payer for this claim is a supported carrier (a carrier that was added to your practice database from the list of supported carriers that Henry Schein maintains; the payer ID of an unsupported carrier is 06126).

        The Add From Document Manager dialog box appears.

        

     2. Select the check boxes of the images that you want to attach to the claim.

     3. Select a classification/type for each selected image.

        Tip: If necessary, you can change the classification/type later by selecting a different option from the Classification/Type list on the Attachments tab.

     4. Click (or tap) Save.

   • Add the patient's perio exam.

     Do the following:

     1. Click (or tap) Add Perio Exam to view a menu that lists the dates of the patient's perio exams. This button is available only if the patient has perio exams entered in his or her record and if the payer for this claim is a supported carrier (a carrier that was added to your practice database from the list of supported carriers that Henry Schein maintains; the payer ID of an unsupported carrier is 06126).

        

     2. Click (or tap) the date of the perio exam that you want to attach to the claim.

5. Do one of the following:

   • To save and close the dialog box, click (or tap) Save and then Cancel.

   • To save the changes and submit the claim, click (or tap) Submit.