Creating appointment communications

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    GW - Technical Writer

    Communications (text and email) use a patient's preferred name if available; otherwise, they use the first name.

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    GW - Technical Writer

    Don't be worried about your whole patient list getting a "Welcome" text message as soon as you enable an appointment communication. Patients will only receive the "Welcome" message in two instances:

    • When you add a "mobile" number in a patient's record.
    • When a patient has a scheduled appointment coming up and has never received a reminder from your office previously.

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