You can update the information for an insurance plan attached to an insurance carrier that was added to your organization's database. Any changes made to a plan's information affects all patients covered by that plan.
To update an insurance plan
How to get there
On the Home menu, under Insurance, click (or tap) Carriers.
The Insurance Carriers page opens.
On the Insurance Carriers page, select an insurance carrier.
Tip: To help you locate an insurance carrier quickly, in the Filter box, enter part or all of a carrier's name, plan/employer, or group number to filter the carrier list so that it displays only those carriers that match what you enter.
The options to edit the insurance carrier become available.
Under Plans/Employers, select an insurance plan.
Tip: To help you locate a plan quickly, in the Filter box, enter part or all of the plan/employer name or group number to filter the plan list so that it displays only those plans that match what you enter.
The options for editing the insurance plan become available.
Change the plan information, such as the name or address, as needed.
Set up the following options:
Plan/Employer Name - The name of the employer or insurance plan.
Group # - The group plan number.
Claim mailing address - The address where claims for the insurance plan plan are sent.
Note: ZIP Codes must be nine digits.
Phone - The insurance plan administrator's contact phone number and extension (if applicable).
Fax Number - The fax number of the insurance plan administrator.
Contact - The name of the insurance plan administrator.
Email - The insurance plan administrator's email address.
Benefit Renewal Month - The month that the insurance plan's benefits reset.
Source of Payment - The type of insurance company that will remit payment: CHAMPUS, Blue Cross/Blue Shield, Commercial Insurance, Commercial Insurance (PPO), Commercial Insurance (DHMO), Medicare Part B, or Medicaid.
Note: Patients whose insurance plans have "Medicaid" as the Source of Payment will not receive billing statements, as it is illegal in many states to send billing statements to Medicaid patients.
Type - The plan covers dental or medical procedures.
Max allowable amount fee schedule - The schedule of allowed charges for the insurance plan (PPO or DHMO plan only). The selected fee schedule will be used to determine a patient's portion and the recommended write-off.
Important: For each provider (and each location that is set up as a billing provider for claims) who participates with this insurance plan, in that provider's user account (or that location's settings), you must select this carrier in the Contracted With section.
Coverage Table - The coverage table for the plan. For a coverage table that is based on insurance coverage percentages, you can change the default deductible type and coverage percentage for each procedure code range. For a coverage table that is based on fixed, patient copayments, you can change the default deductible type and copayment amount. Access to this dialog box is available only if the Plan/Employer Name, Claim mailing address, and Benefit renewal month have been entered.
Benefits - The deductibles and benefits for the plan. You can enter the required deductible amounts for each deductible type and enter the maximum benefits allowed. Access to this dialog box is available only if a Plan/Employer Name, Address, City, State, and ZIP Code have been entered.
Coordination of Benefits - The methods for handling the Coordination of Benefits (COB) between primary and secondary insurance claims for a patient with this insurance plan as his or her secondary plan. Click (or tap) the button to open the Coordination of Benefits dialog box. For each Source of Payment for Primary Insurance Plan, select a Method for Coordination of Benefits, and then click (or tap) Save.
Note: If this insurance plan is attached to a patient's record as a secondary plan, the method being used for coordinating benefits appears on the patient's Insurance Information page when the options for the secondary plan are being displayed.
Note - A note that is specific to this insurance plan. You can enter text, such as information from an EOB or other document from the insurance carrier. Also, you can insert a date if needed. The note is accessible from all patient records that have this insurance plan attached.
Click (or tap) Save.