You can edit the details of any insurance carrier that has been entered into Dentrix Ascend manually. You cannot edit an insurance carrier that was added to Dentrix Ascend from the list of supported carriers maintained by Henry Schein One.
To update an insurance carrier
How to get there
On the Home menu, under Insurance, click (or tap) Carriers.
The Insurance Carriers page opens.
On the Insurance Carriers page, select an insurance carrier.
Tip: To help you locate an insurance carrier quickly, in the Filter box, type part or all of a carrier's name, plan/employer, or group number to filter the carrier list so that it displays only those carriers that match what you enter.
The options for editing the insurance carrier's information become available.
Update the insurance information, such as the phone or fax number, as needed.
Set up the following options:
Phone - The insurance carrier's main contact phone number and Extension (if applicable).
Fax Number - A fax number for the insurance carrier.
Website - The insurance carrier's website address.
You cannot change the Carrier Name.
You cannot change the insurance carrier's Payer ID.
Click (or tap) Save.