Using the location overview (dashboard)

The location overview may display different boxes of information, depending on the security roles your user account has and whether you are a provider or not. An administrator who is a provider will see all items.

To use the location overview

On the location Overview page (dashboard), each box that is displayed provides insight into the financial health of your location. Click (or tap) a box (that allows interaction) to resolve any problems. One or more of the following boxes may be available:

• Unattached Procedures - This box summarizes how many patients with insurance coverage have procedures that are not attached to claims and the total charges for those procedures. (A charge for a procedure can be from the rendering providers fee schedule, an amount entered manually, or the default fee.)

  

• Unsent Claims - This box summarizes how many insurance claims have not been sent and the total charges for those claims. (A charge for a procedure can be from the rendering providers fee schedule, an amount entered manually, or the default fee.)

  

• Unresolved Claims - This box summarizes how many unpaid insurance claims are 45 or more days old and the total charges for those claims. (A charge for a procedure can be from the rendering providers fee schedule, an amount entered manually, or the default fee.)

  

• Unconfirmed Appointments - This box summarizes how many unconfirmed appointments there are for the next seven days, starting with today. On the graph, click (or tap) the bar of a day to open the Unconfirmed Appointments page for that day. Click (or tap) the Settings button to open the Appointment Communications page and set up appointment reminders.

  

• Unscheduled Recare - This box summarizes how many recare appointments need to be scheduled for the past 3 months, the current month, and the next three months. To view the graph for all recare types, leave All selected in the list below the graph. To view the graph for a specific recare type, select that type from the list below the graph. On the graph, click (or tap) the bar of a month to open the Recare Management page for patients who are due for a recare appointment during that month but who do not have an appointment scheduled. Click (or tap) the Settings button to open the Appointment Communications page and set up recare reminders.

  

  Note: Inactive and non-patients are not included in the graph.

• Insurance A/R Overview - This graph represents for the past three months the percentage of outstanding claims that are over 30 days old. In the legend, you can click (or tap) Location and Organization to switch between showing and hiding the statistics for the current location and all locations (the organization).

  

• Insurance A/R Problematic Payers - This graph represents by carrier the percentage of outstanding claims that are over 30 days old. In the legend, you can click (or tap) Location and Organization to switch between showing and hiding the statistics for the current location and all locations (the organization).

  

• Missed Appointment History - This graph represents the number of missed appointments (appointments with a status of Broken or No Show) and the number of appointments that were rescheduled during the past six months. In the legend, you can click (or tap) missed and rescheduled to switch between showing and hiding the statistics for missed appointments and rescheduled appointments. This information also appears on the Missed Appointments Report. Also, you can click (or tap) the graph to open the Fill Openings panel of the schedule with the Broken/No Show tab selected

  

• Incomplete Clinical Notes - This box summarizes how many unsigned clinical notes there are that were entered today and prior to today. This box also summarizes how many clinical notes were not entered today and prior to today that should have been (a clinical note is considered to have not been entered if a clinical note with you as a provider has not been entered on the service date of a completed procedure with you as the provider).