Processing unresolved claims

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    GW - Technical Writer (Edited )

    If you have a payment attached to a claim with an "Accepted" status, but the claim is still showing on the Unresolved Claims page, try the following to resolve this:

    1. If the Partial Payment check box is selected for the insurance payment, deselect it.
    2. Save the payment. The claim will show that the payment was received.

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