Processing unresolved claims

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    GW - Technical Writer

    If you have a payment attached to a claim with an "Accepted" status, but the claim is still showing on the Unresolved Claims page, do either or both of the following as needed to resolve this:

    1. Make sure that the "Partial Payment" check box is not selected for the insurance payment. If it is selected, deselect it, and save the payment. The claim will show that the payment was received.
    2. If you add notes to an insurance claim after the insurance payment has been entered, the claim status will change to "Accepted." So, try re-saving the claim. The claim will show that the payment was received.

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