From Dentrix Ascend, you have access to a large database of supported payers. You can add any of these supported insurance carriers to your organization's database. You can also add an insurance carrier that do not appear in the database of supported insurance carriers to your organization's database.
Tip: You can also add an insurance carrier when you are attaching insurance to a patient.
How to get there
On the Home menu, under Insurance, click (or tap) Carriers.
The Insurance Carriers page opens.
To add an insurance carrier
On the Insurance Carriers page, click (or tap) Add Carrier.
The options for entering a new carrier become available.
In the Carrier Name box, begin typing the insurance carrier's name or payer ID. A list of supported insurance carriers appears. Continue typing as needed to narrow the search results.
Important: Henry Schein One maintains a database of supported payers. The database is updated regularly, and a list of carriers and each carrier's details is sent to Dentrix Ascend. Selecting a carrier from the list of supported payers ensures that your practice has up-to-date information for that carrier. Also, using a supported payer allows you to add attachments to claims (however, the payer might not accept electronic attachments; in which case, you can mail the attachments separately from the claims or print and mail the claim and attachments together).
Do one of the following:
If the correct insurance carrier is listed, click (or tap) it to populate the boxes with that carrier's information. Skip the next step.
If the correct insurance carrier name is not listed, finish typing the full name. The name must start with a number or letter, not a special character). Proceed to the next step.
Set up the other options as needed:
Phone - The insurance carrier's main contact phone number and extension (if applicable).
Fax Number - A fax number for the insurance carrier.
Website - The insurance carrier's website address. Do not include "http://" or "https://" at the beginning of the website address.
You cannot change the Carrier Name after you click (or tap) Save.
You cannot change the insurance carrier's Payer ID. The ID comes from a database (maintained by Henry Schein One) of payers that accept electronic claims, or if the payer is not supported, the ID is 06126 (in which case, the clearinghouse will have to print and mail a hard copy of the claim to the payer).
Click (or tap) Save.
Important: Each time you add an insurance carrier to your organization's database, for each provider (and location serving as a provider) that is contracted with that carrier, you must go to the Contracted With section of that provider's user account (or location's information) and select the check box next to the carrier's name.