If your office uses Dentrix Ascend Pay, you can process credit card payments on the Worldpay iQ website (https://www.AccessMyIQ.com).
Important: Any transactions that you process on the Worldpay iQ website you must enter in Dentrix Ascend manually.
Refer to the following documentation provided by Worldpay for information about using the virtual terminal on the Worldpay iQ website: Express Virtual Terminal User's Guide (2019) and iQ User's Guide (2020).
Comments
1 comment
Taking payments through ascend usually works well. We do have some issues with the accessmyiq.com web portal. The login page seems to frequently not work with the correct credentials, and we're forced to reset our password. We have our username remembered in the Google Chrome browser, and their portal never pulls us the saved password.
Also, the scheduled payment searching options could be more robust.
I know that I should be taking these complaints straight to them. But, then I thought me with my 2 offices doesn't bring as much influence to the table as Henry Schein ONE since I bring 2 offices to the table, whereas you bring thousand of offices.
If you see similar complaints of Worldpay IQ portal reported, could you please escalate this issue to them?
Please sign in to leave a comment.