Completing SMS registration

To successfully send text messages, electronic statements, automated appointment and recare reminders, and online booking verifications through Dentrix Ascend, you must complete an SMS registration form. Providing accurate company information (such as a valid EIN) for the SMS registration will reduce the chance of your messages being filtered out as spam by cell phone carriers because this information increases your "trust score," which cell phone carriers use to determine if a message is spam.

Note: You must complete the SMS registration for each location that sends Application-to-Person (A2P) messages through Dentrix Ascend.

To complete the SMS registration form

1. If you are not already viewing the correct location, select it on the Location menu.

2. On the Settings menu, under Patient Care, click (or tap) Patient Communications.

   The Patient Communications page opens.

3. Click (or tap) SMS Registration.

   

   Note: If the registration for the current location has not been completed, or if the registration is being processed, the button has an orange warning symbol.

   The SMS Registration dialog box appears.

   

4. Complete the registration form.

   Customize any of the following:

   • Legal Business Name - Your business's legal name.

   • EIN (Tax ID) - Your business's federal Employer Identification Number.

   • Address - The street address, city, state, and ZIP Code of your business.

   • Website URL - The website address (URL) of your business's website.

   • Social Media Profile URL - The website address (URL) of your business's social media website.

   • Business Type - The legal structure of your business: Sole Proprietorship, Partnership, Limited Liability Corporation, Co-operative, Non-profit Corporation, or Corporation.

   • Company Type - The type of institution of your business: Private, Public, Non-profit, or Government.

   • Company Stock Ticker Symbol - If your business is a public company (Public is selected as the Company Type), this box is available. Enter the letters of your company's stock symbol.

   • Stock Exchange - If your business is a public company (Public is selected as the Company Type), this list is available. Select the applicable stock exchange: NASDAQ or NYSE.

5. Click (or tap) Save.

Note: The verification process, which is conducted by the messaging provider for Dentrix Ascend, may take several days to complete. When registration is complete, the symbol on the SMS Registration button changes to a green checkmark.