If an individual image or any images in a set did not get uploaded to the server, you can recover those images from the computer where those images were acquired.
To recover images
Use the Patient Search box to access a patient's record.
If the last patient record you accessed since you last logged on is the correct patient's record, you do not need to re-enter the patient's name in the Patient Search box.
You can include inactive patients in the search results by setting the Include inactive patients switch to On.
On the Patient menu, under Clinical, click (or tap) Chart, Progress Notes, Quick Exam, Treatment Planner, Perio, or Imaging. Then, on the Imaging tab's menu, click (or tap) Show Image History.
The patient's imaging page opens to the history view, and the most recent image or series (such as a full mouth series or bitewings) is selected by default on the Images tab.
Select an image or a series (such as a full mouth series or bitewings).
On the corresponding options menu, click (or tap) Recover images.
The options for recovering images appear.
In the Recover Images From list, select either The past two days to search for images from the past two days or All time to search for images from any time in the past.
Click (or tap) Start Recovery.
The images that can be recovered appear in the panel at the bottom of the page.
One at a time, drag the correct thumbnail images from the panel to the appropriate boxes of the template. For intraoral/extraoral photos, you can select multiple thumbnail images on the panel and then drag them together.
Click (or tap) Begin Uploading.