Effective May 1, 2017, United Concordia (Payor ID 89070) will assume responsibility for administrating the TRICARE Dental Program (TDP), replacing the outgoing contractor, MetLife (Payor ID 65978).
Henry Schein Practice Solutions will make these changes to the existing Payer Name/ID listing on May 1, 2017. Offices will not need to make any changes for claims moving forward. The only difficulty will be with claims that were not created or sent prior to the time of the change, or claims with a date of service prior to the change that are rejected and need to be resubmitted. These claims will need to be printed and mailed to MetLife by your office.
Use Payor ID 65978 for unsubmitted or resubmitted claims that have a date of service on or before April 30, 2017 for the TRICARE Dental Program (TDP) / TRICARE TDP administered through MetLife.
If you need assistance with TRICARE Dental Program claims with DOS prior to May 1, 2017 after the effective date please contact the Ascend Support team via email: firstname.lastname@example.org or 855-232-9493.